Get real about your brand and customer.

We deliver research-backed strategies that help business leaders make decisions that fuel growth.

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We blend deep qualitative-first mixed-method research with strategic foresight to unlock your brand’s full potential. Our proven approach ensures your growth is driven by real, actionable data.

Where we’ve worked

We empower global businesses to understand and engage their audiences worldwide. Whether adapting an existing brand, campaign, or product or exploring new market opportunities, our functionally global capabilities ensure your success across borders.

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Our Offerings for Brands and Agencies

Our expertise in understanding human behavior and cultural contexts helps identify growth potential for brands.

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For agencies

Flash Research

Dive deep into specific areas with our targeted qualitative expertise to uncover crucial insights and drive strategic recommendations.

Strategy Seeds

Collaborate with us to align your team, prioritize initiatives, and foster sustainable growth through tailored insights and guidance.

For Brands

Grow Again

Revitalize your brand by uncovering new opportunities and evolving customer needs with our in-depth qualitative insights.

Grow Back

Address churn and optimize your strategy by understanding customer motivations and identifying untapped market segments.

For All

Office Hours

Navigate challenges and accelerate growth with personalized, one-on-one expert guidance tailored to your unique needs.

Our Work

Workshop

JetBlue: Cross-functional creativity

The Assignment: We co-designed and facilitated a series of leadership meetings for a major airline in which cross-functional teams came together to make key customer experience decisions What we did: We collaborated with a core team of customer experience leaders to design tools for engaging a large group of stakeholders in cross-functional decision-making and planning…

Research

Dementia Care

The Assignment: We worked with a dementia care company to design the path to growth as they expanded their geographic footprint. What We Did: Engaged caregivers and families through observation and interviews to: Conducted a quantitative survey of senior care decision-makers to: What They Got: Presentations of findings and recommendations to the senior staff. The…

Research

texture: UX and user behavior research

The Assignment: We worked with a magazine subscription app to understand what drove sign-ups, use, and cancellation –and identify opportunities to speed up growth and slow down churn. What we did: We partnered with Equation Research, who handled the analytics and survey research, to conduct remote interviews with current subscribers, former subscribers, and prospects. During…

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