Case Studies
texture: UX and user behavior research
The Assignment: We worked with a magazine subscription app to understand what drove sign-ups, use, and cancellation –and identify opportunities to speed up growth and slow down churn. What we did: We partnered with Equation Research, who handled the analytics and survey research, to conduct remote interviews with current subscribers, former subscribers, and prospects. During…
Madison Square Garden Group: Creative brief training workshop
The Assignment: We collaboratively redesigned creative brief templates and briefing workflows for an entertainment company’s internal marketing team. What we did: We designed a full-day workshop for an entertainment company’s internal marketing team to train them on: What they got: We delivered a set of templates and roadmaps for varying types of creative requests –…
Exploring fandoms
The Assignment: We worked with a national sports league to understand how their fandom had evolved after a fast growth period, how to engage newer fans, and how to maximize opportunities for sponsors. What we did: We engaged with the league to understand active and passive fans, understand the needs of sponsors, and opportunities to…
Dementia Care
The Assignment: We worked with a dementia care company to design the path to growth as they expanded their geographic footprint. What We Did: Engaged caregivers and families through observation and interviews to: Conducted a quantitative survey of senior care decision-makers to: What They Got: Presentations of findings and recommendations to the senior staff. The…
Women and the news
The Assignment: To identify opportunities to increase business news consumption among professional women. What we did: Interviewed current, former and potential subscribers to an international business newspaper about their media and news habits, and how this relates to their careers and personal finances. Interviews were conducted remotely in the US, UK and Asia among professional…
People.com: In-house user research training
The Assignment: We designed a program for ongoing user research for the online editorial & design team at a major magazine publisher. What we did: We conducted a series of workshops aimed at: What They Got: We set up workflows and templates for: The results: The team continues to conduct bi-weekly user interviews to inform,…